SANTA MONICA, Calif. — United Way of Greater Los Angeles has committed $355,000 to expand Santa Monica College’s Homeless Service Work Program, helping prepare a new generation of trained professionals to address one of Los Angeles County’s most persistent challenges.
The investment supports a first-of-its-kind workforce development initiative designed to equip students with the skills needed to serve as street outreach workers, case managers and housing navigators. The program was launched in 2024 with seed funding from United Way in response to a growing shortage of trained professionals in the homelessness services sector.
Los Angeles County continues to face a significant housing crisis, with more than 72,000 people experiencing homelessness on any given night. Program leaders say addressing the issue requires not only housing resources but also a well-trained workforce capable of helping individuals navigate complex support systems.
The Homeless Service Work Program combines classroom instruction with real-world experience. Students complete 30 hours of fieldwork alongside nonprofit partners while receiving training in crisis intervention, trauma-informed care and housing navigation. The latest funding will cover student fees and provide wraparound support including supervised internships and job-placement assistance.
“The demand for trained professionals has never been greater,” said Dr. Kathryn E. Jeffery, superintendent and president of Santa Monica College. “As we prepare to welcome our second cohort, this funding allows us to do what our community needs most—prepare a skilled, compassionate workforce to support individuals experiencing homelessness.”
United Way officials said the investment reflects a broader commitment to creating sustainable solutions that address both immediate needs and systemic challenges.
“Helping our neighbors who are experiencing homelessness requires a caring, compassionate, and well-trained workforce,” said Elise Buik, president and CEO of United Way of Greater Los Angeles. “This program will equip sector professionals with the skills, training, and support they need to transform community care into lasting solutions.”
A workforce analysis commissioned by United Way and conducted by KPMG found that many homelessness service professionals identify a lack of training as one of the sector’s greatest challenges. The report concluded that role-specific education and skills development improve both workforce readiness and employee retention.
By removing financial barriers and providing hands-on experience, the Santa Monica College program seeks to attract individuals committed to serving vulnerable populations while strengthening the region’s capacity to respond to homelessness.
Bruce Petillo, founder of Heartitude, said the initiative demonstrates the power of investing in people who dedicate their lives to serving others.
“Lasting change happens when we equip compassionate individuals with the tools and support they need to make a difference,” Petillo said. “This investment not only creates career opportunities, it helps build a stronger network of people committed to restoring hope, dignity and stability for those facing homelessness.”
Applications for the next cohort are being accepted through February 6, with classes scheduled to begin February 17.